Appointments
Manage
Learn how manage upcoming service appointments.
Reschedule
You can reschedule one or all future appointments if you have recurring services.
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Step 1 - Login to your account
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Enter your Username
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Enter your Password
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Tap on "log in" button
Step 2 - Select the Appointment
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Scroll down and select the appointment you want to reschedule. There is two ways:
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Under "Your next booking is on" tap on the View Details button if you want to reschedule the upcoming appointment
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Under "Appointments" tap on Edit/Reschedule button for the appointment you want to reschedule.
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Step 3 - Select a New Day & Time
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Scroll down to the "Assign To" section.
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Select your option:
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For all Future Appointments
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This appointment and all future appointments will be rescheduled to the new day and time you select.​
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This Booking Only
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Only this appointment ​will be rescheduled to the new day and time you select.
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Ensure to unselect "Same Technician" to see more availability.
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Tap on "Select Day" field and select the day and time.
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Step 4 - Save Changes​ & Done!
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Scroll to the bottom of the screen and select "Save Changes."
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Done. You will get a notification via text and email to confirm changes.
Cancel Appointment/s
You can reschedule one or all future appointments if you have recurring services.
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Step 1 - Login to your account
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Enter your Username
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Enter your Password
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Tap on "log in" button
2. Cancel Appointment/s
Step 1A - All Upcoming Appointments
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To cancel All Upcoming Appointments tap on the "Cancel Booking" button on the next upcoming appointment. In a pop up you will have 2 choices:
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Cancel This Appointment Only
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Cancel All Appointments
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Step 1B - Specific Appointments
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To cancel a specific appointment select "Cancel Appointment" button on the appointment you want to cancel.
Step 1C - Another Option
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You can also cancel an appointment by tapping "Reschedule" button to open it, scroll to the bottom and select "Go To Step 2", scroll to the bottom and select "Cancel Booking."
(continue...)
Step 2 - Cancel Service
Select if you want to Cancel Service or Postpone.
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Cancel Service
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Tap on "Cancel Service" and select "Next" button.
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Select "Cancel This Appointment Only" or "Cancel All Appointments." If you selected next upcoming appointment the "Cancel All Appointments" will be shown.
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Select a reason, enter a comment and select "Cancel Appointment."
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Go to Last Step.
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Postpone Service
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Select "Postpone Service" and select "Next" button.
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Tap on "Month" to select a month.
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Then select the date you want us to initiate service and tap on "Save."
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Go to Last Step.
